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Using the Platform
Using the Platform
Platform overview
FAQ about Analytics tool
FAQ about Survey forms
FAQ about ITSM tool
User Management (for Admins)
Data Configuration (for Admins)
Product Training Sessions
Release Notes
HappySignals Platform
Integrations
Best Practices
Technical Guides
Guides
Integrations
Installation and Configuration
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FreshService
Other ITSM Tools
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Integrations
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Security and Privacy
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Rollout
Details about HappySignals rollout
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Support
Using the Platform
Using the Platform
Platform overview
FAQ about Analytics tool
FAQ about Survey forms
FAQ about ITSM tool
User Management (for Admins)
Data Configuration (for Admins)
Product Training Sessions
Release Notes
HappySignals Platform
Integrations
Best Practices
Technical Guides
Guides
Integrations
Installation and Configuration
ServiceNow
FreshService
Other ITSM Tools
Samples
Other
Integrations
ServiceNow
Security and Privacy
FAQ
Rollout
Details about HappySignals rollout
Using the Platform
Getting started with HappySignals
HappySignals availability: Is the service up or down?
Can I get training for using HappySignals Platform?
Platform overview
Glossary of platform terms
Dashboard
Comprehensive Guide to the Experience page
Hotspots
Feedback
Benchmarks
Additional Questions
Improvements: Initiatives and XLAs
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FAQ about Analytics tool
Why are response volumes different between Measure and Identify sections?
How do I edit a Shortcut?
How to create a Shortcut from a predefined set of filters?
What is "Trend", and how to use it?
Activating inactive measurement areas
What to do if I cannot see the built-in tutorials in HappySignals
How to interpret the factors?
How are Happiness and Lost time values calculated?
Why do I see some factors twice on the Reports page?
Why does Happiness graph show scores in the future?
Where can I get support with using the tool?
How to get rid of "Unknown" or "Empty" data in HappySignals Analytics
How to create reports?
Creating and Editing a Live Screen
How are support profiles determined?
Why HappySignals Response Rate is so high?
Using and Understanding the HappySignals Measure Page
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FAQ about Survey forms
What languages are available?
Why was the scale changed from 1...10 to 0...10?
Can the rating scale have different colors?
What happens if the user doesn't submit the survey form?
What are the feedback questions (factors) HappySignals asks from users?
Set Up Custom Thank You Pages
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FAQ about ITSM tool
How is HappySignals different to ServiceNow OTB surveys?
User Management (for Admins)
Manage users and role permissions
Pending Invitations List
Activity Log for Administrators
Data Configuration (for Admins)
Setting Top 4 Filters in Reports Page
Configure Report Page Filter Names and Visibility
Product Training Sessions
Product Training Session - Mastering Additional Questions Feature!
Product Training Session - How to effectively use the new AI-powered Feedback Analysis in HappySignals!
