HappySignals comes packed with features to support you and your organization in putting the IT Experience Management Framework (ITXM™) into practice.
To get you started, we've compiled some resources to help you make the most of the platform. We highly recommend you check them out as you begin your HappySignals and ITXM journey.
How to use HappySignals Platform
- Getting Started with HappySignals guide
This 5-min read gives you an overview of the platform, its different sections and features, and what you can do with them.
- Platform Deep Dive
Watch this 4-min demo video of the platform's main features, and discover how leading IT teams use HappySignals to improve employee experiences and achieve business outcomes.
How to learn about new features or changes
We're continuously improving the platform and introducing new features to serve the needs of IT teams better! You can stay up to date on our latest releases and learn how to make use of new features through:
- Release Notes
We document additions and changes to the platform from each release here.
- In-platform guides
We let you know about the latest releases when you log in to the platform through pop-ups or walkthroughs that highlight the new features or changes to existing ones!
How to get started with ITXM in your organization
- ITXM Foundation Training
Take this free 6-lesson course to get a basic understanding of the IT Experience Management Framework.
Need guidance on driving ITXM in your organization? Check out our library of best practices! Most of these have been contributed by our customers and industry thought leaders.
We also have a Learning Center, where we continuously add webinars, demos, podcasts, and blogs — so you can learn more in a medium that suits you, anytime. There’s lots to discover in the Learning Center, but here are some great ones to start with:
- What challenges does human-centric IT solve?
This Happy in 15 episode discusses challenges faced by IT – such as the watermelon effect and lacking a common focus across teams sand partners – and how you can start tackling them.
- Master IT Experience Management
This Happy in 15 episode introduces the ITXM Framework and how it brings value to IT's daily work.
If you need more support, you can always reach out to your organization’s Happiness Owner / HappySignals Administrator, or your dedicated Customer Success Manager from HappySignals!