FAQ

• What if people understand the rating scale differently?
• Why was scale of 0-10 selected?
• What is the difference between NPS and HappySignals?
• Can we change the scores afterwards?
• Is there any way to send a follow-up/reminder for anyone who has a pending feedback email they have yet to complete?
• ITXM and ITSM Glossary: Understanding IT Terminology and Acronyms
• Does the Use of HappySignals Affect ServiceNow's Licensing Costs?
• What should HappySignals customers take into consideration while upgrading their ServiceNow instances?
• HappySignals: How our Feedback Request Forms Developed