Ensuring Seamless Integration of HappySignals with ServiceNow Version Upgrades
Introduction:
When customers upgrade their ServiceNow instance, their primary concern is to ensure uninterrupted functionality. Fortunately, ServiceNow version upgrades do not necessitate any adjustments to configurations or settings for the HappySignals' integration.
Perspective on Testing:
Post-upgrade, it's crucial to conduct testing to confirm seamless functionality. This includes verifying that the installed version of HappySignals aligns with the new ServiceNow version. The simple guidelines for testing can be found here. While regression testing is recommended, it's worth noting that HappySignals undergoes certification testing during production.
HappySignals Certification:
HappySignals maintains compatibility with the two previous versions of ServiceNow. Certification procedures ensure this compatibility, with initial certification covering 2 earlier versions. As HappySignals releases new versions, certification for older versions is discontinued to align with the latest ServiceNow version. Certification is completed before the release of the new ServiceNow version, alleviating any customer concerns. Additionally, any detected bugs on the HappySignals side are promptly communicated to customers.
Conclusion:
In summary, ServiceNow version upgrades don’t really have an impact on HappySignals' functionality. Typically, minimal actions are required from customers, although thorough regression testing is advisable to ensure a seamless integration post-upgrade.