This article describes the features in the HappySignals product packages.
Updated on 30th September 2025.
HappySignals Discover
Subscription
IT Experience Management: Employee segmentation, Surveys, Analytics, Benchmarks, Customer Onboarding and Support, Updates to Discover package. Can be used with one Experience area and all internal ServiceNow Portals (subject to HappySignals ITSM Discover subscription and ServiceNow in use) that are used by employees of the Customer. Non-IT experience areas (HR, Finance etc.) available under separate order. Licensed per integrated ITSM platform.
HappySignals Deliver
Subscription
IT Experience Management: Employee segmentation, Surveys, Analytics, Data sharing, Benchmarks, XLA 1.0, Customer Onboarding, Customer Success and Support & Updates to Deliver package. Licensed per integrated ITSM platform.
End-user fee in ServiceNow/Ivanti Neurons ITSM
IT Experience Management: Can be used with ticket-based and proactive IT experience areas and all internal ServiceNow Portals (subject to ServiceNow in use) that are used by employees of the Customer. Non-IT experience areas (HR, Finance etc.) available under separate order. Licensed per IT-connected employee.
End-user fee in other ITSM than ServiceNow/Ivanti Neurons
IT Experience Management: Can be used with ticket-based IT experience areas. Non-IT experience areas (HR, Finance etc.) available under separate order. Licensed per IT-connected employee.
HappySignals Drive
Subscription
IT Experience Management: Employee segmentation, Surveys, Analytics, Data sharing, Benchmarks, full Improve section in HappySignals platform, 2x Year C-Level Analysis presentation & report, Customer Onboarding, Customer Success and Support & Updates to Drive package. Licensed per integrated ITSM platform.
End-user fee in ServiceNow/Ivanti Neurons ITSM
IT Experience Management: Can be used with ticket-based and proactive IT experience areas and all internal ServiceNow Portals (subject to ServiceNow in use) that are used by employees of the Customer. Non-IT experience areas (HR, Finance etc.) available under separate order. Licensed per IT-connected employee.
End-user fee in other ITSM than ServiceNow/Ivanti Neurons
IT Experience Management: Can be used with ticket-based IT experience areas. Non-IT experience areas (HR, Finance etc.) available under separate order. Licensed per IT-connected employee.
HappySignals ESM
End-user fee
Can be used with ticket-based non-IT experience areas (HR, Finance etc.). Licensed per employee.
HappySignals ITXM Advisory
Professional services. Pre-paid annual bundle.
HappySignals MSP Deliver
Subscription
IT Experience Management for MSP’s shared ITSM environment customers: Employee segmentation, Surveys, Analytics, Data sharing, Benchmarks, Customer Onboarding, Customer Success and Support & Updates to MSP Deliver package. Can be used with ticket-based IT experience areas and ServiceNow Portals (subject to ServiceNow in use) run by the MSP.
Proactive IT experience areas available under separate order (subject to ITSM platform in use). Licensed per pre-paid annual ticket volume or user volume.
HappySignals MSP Drive
Subscription
IT Experience Management for MSP’s shared ITSM environment customers: Employee segmentation, Surveys, Analytics, Data sharing, Benchmarks, full Improve section in HappySignals platform, 2x year analysis presentation & report, Customer Onboarding, Customer Success and Support & Updates to MSP Drive package. Can be used with ticket-based IT experience areas and ServiceNow Portals (subject to ServiceNow in use) run by the MSP.
Proactive IT experience areas available under separate order (subject to ITSM platform in use). Licensed per pre-paid annual ticket volume or user volume.