Focus Area

What is Focus Area

In large organizations, navigating a vast sea of data can be overwhelming. Experienced users have been able to navigate the HappySignals platform to analyze both experience and operational data. But for new users, it can be difficult to find their focus, when they need to analyze data from just one or a few areas for their daily work, such as a specific region or business unit in the organization.

Focus Area gives key information a spotlight, while everything else stays subtly in the background. Users can set up their own Focus Areas to tailor their platform view, highlighting only the data that is directly relevant to them. This feature enables users to better analyze crucial information, track trends, and in future, benefit from personalized views or insights about your chosen Focus Areas. 

• Transform the sea of data into a personal, manageable data pool for seamless analysis and daily work.
• Get clearer visibility for data analysis and simplified navigation without the clutter.
• Spend less time scrolling or switching between Shortcuts across Measurement Areas.
• Easily switch between Focus Areas to handle different responsibilities.

• Simplify platform adoption and Experience Management within your organization.
• Help others quickly the data they need, reducing time spent on creating similar Shortcuts on their behalf.
• Empower users in your organization to define the Focus Areas most relevant to their own.

1. Choose filter(s) you want to focus on from the two main data categories defined by your organization, which are related to employees' Geographical location and Organizational position.
2. If needed, add advanced filters for further filtering in specific measurement areas.
3. Give your Focus Area a clear name, then Save.

Some example focus areas

• If you want to focus on experiences of employees in specific geographical locations, use one of the main data categories to select e.g. Countries Finland, Sweden, and Norway.
• If you are an Application Owner focusing on employee experiences with a specific application, as well as ticket-based support related to that application, use Advanced Filters to add that application as a filter from both Services and Enterprise Applications measurement areas. 
• If you want to focus on ticket-based support provided by several assignment groups, use Advanced Filters to add those assignment group filters from the Services measurement area.