Step-by-step onboarding guide for Ticket-based, Service Portal, and Proactive IT Experience. All key articles in one place.
Welcome to the HappySignals Guided Tour! This page helps you or your customers find every essential onboarding and self-service article for Ticket-based, Service Portal, and Proactive IT Experience. Each step is clearly listed with the article name and direct link—just follow the flow and you’ll always find the right instructions.1. Ticket-based Application (Service Experience)
Start here: How is HappySignals taken into use?
Things to consider before starting the implementation of HappySignals products: Basics, Persons, Environments
How to install Ticket-Based IT Experience application to ServiceNow
HappySignals Ticket-based IT Experience Implementation Requirements for ITSM Systems
Data mapping best practices
Key Fields in Data Mapping for Getting Value from HappySignals
How to test the integration between ITSM system and HappySignals in Ticket-based IT Experience?
How do we release the solution to Test and Production?
Troubleshooting Issues with HappySignals Integrations
After Go-live:
How can data from HappySignals be utilized? - Analysis Workshop
How should we communicate to our employees about HappySignals?
How to use ready-made widgets in ServiceNow?
What kind of access roles HappySignals applications provide in
2. Service Portal Measurement
How to install and configure Portal Experience in ServiceNow
How to use HappySignals Portal Experience widgets to measure your Service Portal
Data requirements and best practices for Service Portal IT Experience
How to test the HappySignals Portal IT Experience application
How to measure experiences of your Service Portal
3. Proactive IT Experience
Install and configure Proactive IT Experience
Adding Device Data to Proactive Surveys in HappySignals
Data requirements and best practices for Proactive IT Experience
How to test the Proactive IT Experience application
4. General Support and Further Development
FAQ Data mapping questions
Handling Skipped Records During HappySignals Application Updates
Contact HappySignals Support: mailto:support@happysignals.com
Tip:
Bookmark this page or share it with your team—every onboarding and troubleshooting step is just one click away!