What kind of access roles HappySignals applications provide in ServiceNow

HappySignals applications come with a set of roles that control who can access, maintain and edit data within them.

 

System administrators have access to all tables, records and scripts that come with the applications. Note that some of the application scripts are protected and not accessible even by admins.

Service Experience

Service Experience application comes with three main roles that are designed for different use cases.

Role Name x_pgo_happysignals.happy_agent
Role Suffix happy_agent
Description Allows the user to read the HappySignals Feedback table, but limits the access to records where the user is included in the "Related Users" or is the "Resolved by" user. Provides access to widgets "HappySignals Feedback" and "HappySignals Agent Scores"
Used for Providing service desk agents access to feedbacks they are related to.
Role Name x_pgo_happysignals.happy_global_manager
Role Suffix happy_global_manager
Description Allows the user to read all the data on the HappySignals Feedback table. Provides also access to the application settings. Additionally provides access to widgets "HappySignals Feedback", "HappySignals Agent Scores" and "HappySignals Overall Scores".
Used for Providing non-system administrator access to all feedback data and application settings.
Role Name x_pgo_happysignals.happy_data
Role Suffix happy_data
Description Allows the user to read all the data on the HappySignals Feedback table.
Used for Providing user access to all feedback data, without access to settings. Can be used for example for reporting purposes.

You can read more about widgets that these roles provide access to, in our article about How to use ready-made widgets in ServiceNow?

IT Experience

Role description coming up...

Portal Experience

Role description coming up...