ServiceNow
      Back to home
      1. Support
      2. Technical Guides
      3. ServiceNow

      What kind of access roles HappySignals applications provide in ServiceNow

      HappySignals applications come with a set of roles that control who can access, maintain and edit data within them.

       

      System administrators have access to all tables, records and scripts that come with the applications. Note that some of the application scripts are protected and not accessible even by admins.

      Ticket-based IT Experience

      Ticket-based IT Experience application comes with three roles that are designed for different use cases:

      Role Name x_pgo_happysignals.happy_agent
      Role Suffix happy_agent
      Description Allows the user to read the HappySignals Feedback table, but limits the access to records where the user is included in the "Related Users" or is the "Resolved by" user. Provides access to widgets "HappySignals Feedback" and "HappySignals Agent Scores"
      Used for Providing service desk agents access to feedbacks they are related to.
      Role Name x_pgo_happysignals.happy_global_manager
      Role Suffix happy_global_manager
      Description Allows the user to read all the data on the HappySignals Feedback table. Provides also access to the application settings. Additionally provides access to widgets "HappySignals Feedback", "HappySignals Agent Scores" and "HappySignals Overall Scores".
      Used for Providing non-system administrator access to all feedback data and application settings.
      Role Name x_pgo_happysignals.happy_data
      Role Suffix happy_data
      Description Allows the user to read all the data on the HappySignals Feedback table.
      Used for Providing user access to all feedback data, without access to settings. Can be used for example for reporting purposes.

      You can read more about widgets that these roles provide access to, in our article about How to use ready-made widgets in ServiceNow?

      Proactive IT Experience

      Proactive IT Experience application comes with two roles that are designed for different use cases:

      Role Name x_pgo_happy_it_ex.happy_it_ex_admin
      Role Suffix happy_it_ex_admin
      Description Allows the user to read all the data on the HappySignals Survey Runs table and modify Survey Settings and system properties within the application.
      Used for Survey Administrators for creating and managing proactive surveys within the application.
      Role Name x_pgo_happy_it_ex.happy_it_ex_data
      Role Suffix happy_it_ex_data
      Description Allows the user to read all the data on the HappySignals Survey Runs table.
      Used for Survey Reporters for creating reports in ServiceNow based on the proactive survey data.

      Service Portal IT Experience

      Service Portal IT Experience application comes with two roles that are designed for different use cases:

      Role Name x_pgo_happyportal.happy_portal_admin
      Role Suffix happy_portal_admin
      Description Allows the user to read all the data on the HappySignals Feedbacks table and modify system properties within the application.
      Used for Service Portal Survey Administrators for managing portal survey configurations within the application.
      Role Name x_pgo_happyportal.data
      Role Suffix data
      Description Allows the user to read all the data on the HappySignals Feedbacks table.
      Used for Survey Reporters for creating reports in ServiceNow based on the service portal survey data.