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How to test the HappySignals Portal measurement application

Here are few example test scripts that you can use as a base for your testing when taking HappySignals Portal measurement into use.

Case 1: As a portal User I want to provide feedback about the portal with the automatic questionnaire.

Pre-requisites for this case:

  • HappySignals widget has been added to one or more pages in the Service Portal.
  • The probability to display the feedback questionnaire must be higher than zero (0) on the HappySignals widget.
  • Repeated testing should be performed with a browser mode that does not store site cookies.

Test Step

Actor

Action and Result

1

Portal User

Navigate to a portal page where the HappySignals widget is enabled.

2

Portal User Feedback questionnaire appears on the page according to set probability 3 seconds after page load. If the questionnaire does not appear and probability is set, then reload the page until it appears.

3

Portal User Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form.

4

Portal User Select one or more survey factors and write open text feedback on the HappySignals Portal Survey form. Click "Submit" and HappySignals thank you page appears.

5

Portal User Close the HappySignals thank you page and return to Service Portal where you can continue browsing. The feedback questionnaire is no longer visible on the portal page.

 

Case 2: As a portal User I want to provide feedback about the portal with call to action.

Pre-requisites for this case:

  • HappySignals widget has been added to one or more pages in the Service Portal.
  • Call to action is enabled on the HappySignals widget.
  • Testing is done on a screen that is wider than 530 pixels

Test Step

Actor

Action and Result

1

Portal User

Navigate to a portal page where the HappySignals widget is enabled.

2

Portal User Call to action appears on the page 3 seconds after page load. If the automatic questionnaire is enabled and appears then the call to action will not appear, if this occurs, reload the page.

3

Portal User Click the call to action to bring up the feedback questionnaire. The feedback questionnaire appears on the page and call to action is hidden.

4

Portal Use Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form.

5

Portal User Select one or more survey factors and write open text feedback on the HappySignals Portal Survey form. Click "Submit" and HappySignals thank you page appears.

6

Portal User Close the HappySignals thank you page and return to Service Portal where you can continue browsing. The feedback questionnaire is no longer visible on the portal page.

 

Case 3: As a HappySignals Analytics User I want to see Portal responses 

Pre-requisites for this case:

  • At least one Portal response has been recorded to the HappySignals Environment

Test Step

Actor

Action and Result

1

Analytics User

 Log in to the HappySignals environment. HappySignals dashboard is shown.

2

Analytics User Click the "Service Portal" row on the Dashboard. A base report of Service portal responses is shown.

3

Analytics User Click on the "Feedback" section in the HappySignals header. The latest responses with comments for "Service Portal" are shown.

That's it for the base test cases, your final test cases might be slightly different depending on your configuration.

Happy testing!