Here are few example test scripts that you can use as a base for your testing when taking HappySignals Portal measurement into use.
Case 1: As a portal User I want to provide feedback about the portal with the automatic questionnaire.
Pre-requisites for this case:
- HappySignals Survey pop-up widget has been added to one or more pages in the Service Portal.
- The probability to display the feedback questionnaire must be higher than zero (0) on the HappySignals widget.
- Repeated testing should be performed with a browser mode that does not store site cookies.
|
Test Step |
Actor |
Action and Result |
|
1 |
Portal User |
Navigate to a portal page where the HappySignals widget is enabled. |
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2 |
Portal User | Feedback questionnaire appears on the page according to set probability 3 seconds after page load. If the questionnaire does not appear and probability is set, then reload the page until it appears. |
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3 |
Portal User | Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form. |
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4 |
Portal User | Select one or more survey factors and write open text feedback on the HappySignals Portal Survey form. Click "Submit" and HappySignals thank you page appears. |
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5 |
Portal User | Close the HappySignals thank you page and return to Service Portal where you can continue browsing. The feedback questionnaire is no longer visible on the portal page. |
Case 2: As a portal User I want to provide feedback about the portal with call to action.
Pre-requisites for this case:
- HappySignals call-to-action widget has been added to one or more pages in the Service Portal.
- HappySignals Survey pop-up widget has been added to one or more pages in the Service Portal.
|
Test Step |
Actor |
Action and Result |
|
1 |
Portal User |
Navigate to a portal page where the HappySignals call-to-action and survey pop-up widgets are enabled. |
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2 |
Portal User | Call-to-action appears on the page 3 seconds after page load. If the automatic questionnaire is enabled and appears then the call to action will not appear, if this occurs, reload the page. |
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3 |
Portal User | Click the call to action to bring up the feedback questionnaire. The feedback questionnaire appears on the page and call-to-action is minimized. |
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4 |
Portal Use | Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form. |
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5 |
Portal User | Select one or more survey factors and write open text feedback on the HappySignals Portal Survey form. Click "Submit" and HappySignals thank you page appears. |
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6 |
Portal User | Close the HappySignals thank you page and return to Service Portal where you can continue browsing. The feedback questionnaire is no longer visible on the portal page. |
Case 3: As a HappySignals Analytics User I want to see Portal responses
Pre-requisites for this case:
- At least one Portal response has been recorded to the HappySignals Environment
|
Test Step |
Actor |
Action and Result |
|
1 |
Analytics User |
Log in to the HappySignals environment. HappySignals dashboard is shown. |
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2 |
Analytics User | Click the "Service Portal" row on the Dashboard. A base report of Service portal responses is shown. |
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3 |
Analytics User | Click on the "Feedback" section in the HappySignals header. The latest responses with comments for "Service Portal" are shown. |
Case 4: As a HappySignals User I want to see Portal responses in ServiceNow
Pre-requisites for this case:
- At least one Portal response has been recorded to the HappySignals Environment
|
Test Step |
Actor |
Action and Result |
|
1 |
ServiceNow Administrator |
Navigate to a scheduled job "Happy Service Portal IT Experience Integration Job" and execute the job. The job execution is successful. |
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2 |
ServiceNow User |
Navigate to table "Happysignals Service Portal Experience --> HappySignals Feedbacks" A list of Service Portal feedbacks registered after enabling the two-way integration are visible. |