HappySignals Guided Tour: Self-Service Onboarding

Welcome to the HappySignals Guided Tour! This page helps you or your customers find every essential onboarding and self-service article for Ticket-based, Service Portal, and Proactive IT Experience. Each step is clearly listed, accompanied by the article name and a direct link—just follow the flow and you’ll always find the right instructions.

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1. Ticket-based Application (Service Experience)

• Things to consider before starting the implementation of HappySignals products
• HappySignals Ticket-based IT Experience Implementation Requirements for ITSM Systems
• How to install Ticket-Based IT Experience application to ServiceNow
• Key Fields in Data Mapping for Getting Value from HappySignals
  
• How to use Ticket-based IT Experience with custom tables
  
• How to test the integration between ITSM system and HappySignals in Ticket-based IT Experience?
• Install the HappySignals Surveys for Teams

After Go-live:

• How to use ready-made widgets in ServiceNow?
• Embedding HappySignals Agent Widgets in ServiceNow Using Legacy Dashboards (Instances Created Before Xanadu)
• What kind of access roles does the HappySignals application provide in

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2. Service Portal Measurement

• How to use HappySignals Portal Experience widgets to measure your Service Portal
  
• How to install and configure Portal Experience in ServiceNow
  
• How to test the HappySignals Portal IT Experience application

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3. Proactive IT Experience

• Install and configure Proactive IT Experience
  
• Adding Device Data to Proactive Surveys in HappySignals

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4. General Support and Further Development

• Handling Skipped Records During HappySignals Application Updates

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Tip:
Bookmark this page or share it with your team—every onboarding and troubleshooting step is just one click away!