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Using the Platform
Platform overview
FAQ about Analytics tool
- Why are response volumes different between Measure and Identify sections?
- How do I edit a Shortcut?
- How to create a Shortcut from a predefined set of filters?
- What is "Trend", and how to use it?
- Activating inactive measurement areas
- What to do if I cannot see the built-in tutorials in HappySignals
- How to interpret the factors?
- How are Happiness and Lost time values calculated?
- Why do I see some factors twice on the Reports page?
- Why does Happiness graph show scores in the future?
- Where can I get support with using the tool?
- How to get rid of "Unknown" or "Empty" data in HappySignals Analytics
- How to create reports?
- Creating and Editing a Live Screen
- How are support profiles determined?
- Why HappySignals Response Rate is so high?
FAQ about Survey forms
- What languages are available?
- Can the rating scale have different colors?
- What happens if the user doesn't submit the survey form?
- What are the feedback questions (factors) HappySignals asks from users?
- Set Up Custom Thank You Pages
- When and why are the Experience Indicators updated?
- What happens when an Experience Indicator is removed?
- Surveys Branding Guide
- Employee Data