Start here: How is HappySignals taken into use?
Taking HappySignals to production can happen in as short time as a couple of weeks! Read below how to start getting benefits.
1. Before starting the implementation
- Take care of the basics - objectives, contact persons, contract
- Assign persons - definitions and decision making, technical implementation, testing, communication and change management
- Set up environments - HappySignals will create these for you
>> More details...
2. Kick-off, Definitions, Installation - only 3 meetings needed
- Walk through the product, agree upon next steps and set the schedule for launch.
- Make detailed definitions for installing and configuring HappySignals in the customer environment.
- Install HappySignals to the development environment.
>> More details...
3. Test the solution with simple test cases
- Giving scores and feedback for a resolved ticket
- Viewing and analyzing the scores and feedbacks in HappySignals Analytics
- Looking at the scores and feedbacks from the Service Desk agent's perspective
>> More details...
4. Release to Test and Production
- As soon as you are ready, set up the Test and Production environments
- Start your change management activities: Inform the end-users, support management with analysis of data
- Plan for future improvements
>> More details...
5. Learn how to utilize the data in an Analysis Workshop
- After the solution has been up-and-running for 1-2 months, show the goodies to all relevant stakeholders.
- Go through the results and learn how to interpret them with management, decision-makers and other persons who will benefit from HappySignals.
>> More details...
