After the product has been used for 1-2 months, an analysis session is arranged to support the organization in using the data.
Analysis Workshop - 2 hours
HappySignals leads discussion on the results so far, how to interpret them and what kind of things can be discovered by using the Analytics tool. This can be considered the final handover to customer.
This meeting is for the customer’s management:
- CIO / HappySignals owner
- Service Desk
- Service and tool owners
- Representatives from Service Desk provider