How to test the HappySignals Portal IT Experience application

Pre-requisites for this case:

HappySignals Survey pop-up widget has been added to one or more pages in the Service Portal.
The probability of displaying the feedback questionnaire must be higher than zero (0) on the HappySignals widget.
Repeated testing should be performed with a browser mode that does not store site cookies.

Test Step	Actor	Action and Result
1	Portal User	Navigate to a portal page where the HappySignals widget is enabled.
2	Portal User	Feedback questionnaire appears on the page according to set probability 3 seconds after page load. If the questionnaire does not appear and the probability is set, then reload the page until it appears.
3	Portal User	Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form.
4	Portal User	Select one or more survey factors and write open-text feedback on the HappySignals Portal Survey form. Click "Submit," and the HappySignals thank you page appears.
5	Portal User	Close the HappySignals thank you page and return to the Service Portal, where you can continue browsing. The feedback questionnaire is no longer visible on the portal page.

Pre-requisites for this case:

HappySignals call-to-action widget has been added to one or more pages in the Service Portal.
HappySignals Survey pop-up widget has been added to one or more pages in the Service Portal.

Test Step	Actor	Action and Result
1	Portal User	Navigate to a portal page where the HappySignals call-to-action and survey pop-up widgets are enabled.
2	Portal User	The call-to-action appears on the page 3 seconds after the page loads. If the automatic questionnaire is enabled and appears then the call to action will not appear, if this occurs, reload the page.
3	Portal User	Click the call to action to bring up the feedback questionnaire. The feedback questionnaire appears on the page, and the call-to-action is minimized.
4	Portal Use	Click one of the rating buttons on the feedback questionnaire. A new browser tab opens with the HappySignals Portal Survey form.
5	Portal User	Select one or more survey factors and write open-text feedback on the HappySignals Portal Survey form. Click "Submit," and the HappySignals thank you page appears.
6	Portal User	Close the HappySignals thank you page and return to the Service Portal, where you can continue browsing. The feedback questionnaire is no longer visible on the portal page.

Pre-requisites for this case:

Test Step	Actor	Action and Result
1	Analytics User	Log in to the HappySignals environment. The HappySignals dashboard is shown.
2	Analytics User	Click the "Service Portal" row on the Dashboard. A base report of Service portal responses is shown.
3	Analytics User	Click on the "Feedback" section in the HappySignals header. The latest responses with comments for "Service Portal" are shown.

Pre-requisites for this case:

Test Step

Actor

Action and Result

ServiceNow Administrator

Navigate to a scheduled job, "Happy Service Portal IT Experience Integration Job," and execute the job.

The job execution is successful.

ServiceNow User

Navigate to the table "Happysignals Service Portal Experience --> HappySignals Feedbacks"

A list of Service Portal feedback registered after enabling the two-way integration is visible.

Note: This article is part of the HappySignals Self-Service Implementation Tour.
To proceed to the next step in the tour, click here.

Here are few example test scripts that you can use as a base for your testing when taking HappySignals Portal measurement into use.