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What is the revamped Platform Dashboard?

The HappySignals Dashboard gives you an instant, clear overview of IT experience per Measurement Area — highlighting what matters most and where to improve next.

Available on Feb 19, 2026

Related article: Dashboard - How to use

Introducing the Dashboard in HappySignals

The new Dashboard in the HappySignals Platform is a modern, user‑friendly dashboard designed to instantly answer three essential questions:

  • How is IT performing across the Measurement Areas?
  • What is important for users in this Measurement Area?
  • Where should we focus next?

This view is especially valuable for leaders, service owners, and occasional platform users. It provides a fast, easy‑to‑digest summary without requiring deep exploration.

Core purpose of the new dashboard:

Give every user — including first‑time users — a clear, meaningful picture of IT experience at a glance, and guide them naturally to deeper insight when needed.

 

What’s on the Dashboard (at a glance)

Dashboard1

  • 6‑month performance overview, with access to a 12‑month long‑term trend
  • Three Measurement‑Area‑specific insight cards that users can personalize
  • An Experience Driver element showing what contributes most to experience in the selected Measurement Area
  • Focus Recommendations based on employees’ free‑text feedback
  • For group‑level insights, see the Employee Overview tab

This is a clear starting point that routes users to Identify, Experience, or Feedback for deeper exploration.


What the Dashboard focuses on (per Measurement Area)

  • Understand the current situation easily

    Get a concise, at‑a‑glance view of the Measurement Area you’re responsible for — current experience level and direction of change — so you can see everything that matters in one place.

  • See what matters most to your employees

    The Experience Driver element shows which topics have the greatest impact (larger boxes = higher relative importance) and how people feel about each one (positive vs. needs‑improvement). Example: “Speed of service” can often be the biggest driver — for better or worse — depending on your data.

  • Know what employees ask IT to focus on

    Focus Recommendations use AI to analyse your organization’s free‑text feedback and surface the top improvement themes for the selected Measurement Area (top three on the Dashboard, full list on the Feedback page).

 

Key Elements on the Dashboard

  1. A Big‑Picture View of Your IT Experience

    Quickly see: overall experience level, the direction of change, and which operational filters matter most (e.g., Department, Location, Device Type).

    Note: We intentionally focus on trend direction here (not red/green target comparisons), to make the view easy to interpret for all users.
     

  2. Three customizable insight cards

    • Based on the first three Top Filters on the Experience Page (company‑level defaults)

    • If a user edits one card, all three become a personalized set

    • Clicking a card opens the Experience Page with the same 6‑month window

  3. Experience Drivers — what has the biggest impact on experience

    This element helps you understand where to focus to influence the experience the most:

    • Relative importance: how strongly each area contributes to the experience

    • How employees feel about each Experience Driver: the share who feel you do it well vs. those who feel it should improve

    • Benchmark deviation (!) icon appears when your XI sentiment differs from the global benchmark by ≥ 5 percentage points (hover to see how much better/worse, based on the last 6 months; uses HappySignals global benchmark)

    The XI element is shown only if your surveys include Experience Indicator questions.

  4. Focus Topics

    Identifies top improvement areas based on what employees actually write in free‑text feedback:

    • Every ~6 months, AI recognizes ~10–30 global themes per Measurement Area
    • Your organization’s last 6 months of feedback is mapped to these themes
    • The Dashboard shows your top 3 topics; the rest are available on the Feedback page

    This helps busy IT teams prioritize what employees talk about most — enabling pragmatic, high‑ROI improvements.

    Availability: Focus Topics are not included in Discover.

Dashboard Behaviour and Navigation Details

Timeframe logic

  • The Dashboard timeframe is fixed to 6 months
  • This window follows when navigating from the Dashboard to deeper pages
  • It does not follow when changing sections via the main navigation
  • A 12‑month trend is available via the top element

Measurement Areas in navigation

Shows only Measurement Areas that are activated and have responses in the last 6 months.

Benchmark deviation (!)

A deviation icon is displayed when your XI sentiment differs from the global benchmark by ≥ 5 percentage points.
Hovering the icon shows:
  • how much better or worse your organization performs
  • compared to other HappySignals customers
  • based on data from the past 6 months
This benchmark uses HappySignals global benchmark data (not industry‑specific segments).

Important: The XI element is visible only if your surveys include Experience Indicator questions.

Summary

The new Dashboard provides:
  • an instant overview of employee experience
  • clear 6‑ and 12‑month trends
  • personalized insight cards
  • powerful XI‑based theme insights
  • AI‑driven Focus Recommendations
  • a clear starting point for new and experienced users alike
The Dashboard helps organizations quickly understand where to focus to improve employee experience.