1. Employee Data is understanding your employees better
IT knows everything about devices and technology, but often lacks understanding of employees.
Even employees in similar roles may have different needs, depending on whether they are supervisors, how much they work remotely, or how often they interact with external customers.
Employee Data provides another layer of data and insights to help understand why some experiences are poor and some are good. Employee Data is collected directly from the employees, capturing behaviours and preferences that other metrics cannot.
Data can then be used in service development, for example, by designing support models for different employee needs, prioritising IT improvements by employee segment or optimising support processes based on employee IT skills and problem-solving behaviour.
Employee Data in practice means:
- A set of questions, selected by you, is shown to employees after any of our experience surveys, across all active measurement areas
- Ready-made questions and answer options covering the following topics: Role and responsibilities, Work routines, Technology mindset, Working with AI
- The earlier existing IT support profile questions are merged into the Employee Data set
- All data is automatically linked to feedback 6 months back
2. How to start collecting Employee Data
Start collecting Employee Data with a few simple steps:
- Decide which questions to ask from a list of 13. See questions below. We recommend not to activate them all, but based on what areas of IT you measure, select 2-5 relevant questions. See our recommendation per measurement area.
- If you choose to use the Role category question, decide on the roles (max 12 options, 6-8 recommended).
- Contact your Customer Success Manager to determine which questions to ask, and they will activate data collection by changing a few settings in your HappySignals instance.
- Employee Data questions start showing to employees immediately as follow-up questions to our experience surveys
Employee Data questions to select from:
- Related to the role and responsibilities of the employee
- Role category question (answer options defined by the customer)
- Supervisory role question
- Frequency of external customer work question
- Variability of work question
- Related to the work routines of the employee
- Work time spent on computer question
- Share of remote work question
- Related to the technology mindset of the employee
- Problem-solving behaviour question
- IT skills question
- Adopting new tools question
- Related to working with AI
- AI usage question
- AI skills question
- Attitude towards AI question
- Influence of AI question
3. How to analyse Employee Data
Employee Data is visible in your HappySignals instance as soon as you start collecting it. We also connect employee data to your historical experience data dating back 6 months. You can find the employee data from the following locations in HappySignals:
A. Employees page in the Identify section
You can find Employee Data linked to Happiness in the “Employees” page. Here you can see which employee types are the happiest and which groups struggle the most with your services in each measurement area.
You can also select a relevant service as a filter and narrow the Employees view to show only employees who have given feedback about that service.
B. Employee Data as a filter in the Experience view
You can select a relevant Employee Data value (for example, "Frontline workers") as a filter in Experience view to see which services are causing Frontline workers the most problems or delight.
C. Employee Data as a filter in the Feedback view
You can filter open text feedback and the feedback summary by Employee Data, for example, looking into what employees working 4-5 days a week remotely say.
D. Employee Overview under Home
In the Employee Overview under Home, you can explore overall employee demographics. This view combines all Employee Data responses and helps you understand the overall preferences and behaviours of employees across your organisation. Read more about Employee Overview page
E. Employee Data selectable in Hotspots view
You can select Employee Data as the basis for your hotspots analysis.
