1. Employee Data is understanding your employees better
IT knows everything about devices and technology, but often lacks understanding of employees.
Even employees in similar roles may have different needs, depending on whether they are supervisors, how much they work remotely, or how often they interact with external customers.
Employee Data gives you another layer of data and insights into understanding why some experiences are poor and some good. Employee data is asked directly from the employees catching behaviours and preferences other metrics cannot.
Data can then be used in service development for example by designing support models for different employee needs, prioritising IT improvements by employee segment or optimising support processes based on employee IT skills and problem solving behaviour.
Read more about using Employee Data in Service Development >> (Link to potential Marketing site content)
Employee data in practice means:
- A set of questions, selected by you, shown to employees after any of our experience surveys, across all active measurement areas
- Ready-made questions and answer options covering following topics, Role and responsibilities, Work routines, Technology mindset, Working with AI
- The earlier existing IT support profile questions are merged into Employee data set
- All data is automatically linked to feedback 6 months back
2. How to start collecting employee data
Start collecting employee data with few simple steps:
- Decide which questions will be asked from a list of 13 questions. See questions below. We recommend not to activate them all but based on what areas if IT you measure select 2-5 relevant questions. See our recommendation per measurement area.
- If you choose to use the Role category question, decide on the roles (max 12 options, 6-8 recommended).
- Contact your Customer Success Manager about what questions to ask and they will activate data collection by changing few setting in your HappySignals instance.
- Employee data questions start showing to employees immediately as follow-up questions to our experience surveys
Employee data questions to select from:
- Related to role and responsibilities of employee
- Role category question (answer options defined by customer)
- Supervisory role question
- Frequency of external customer work question
- Variability of work question
- Related to work routines of employee
- Work time spend on computer question
- Share of remote work question
- Related to technology mindset of employee
- Problem solving behaviour question
- IT skills question
- Adopting new tools question
- Related to working with AI
- AI usage question
- AI skills question
- Attitude towards AI question
- Influence of AI question
3. How to analyse employee data
Employee data is visible in your HappySignals instance immediately you start collecting it. We also connect employee data into your historical experience data as far as 6 months back. You can find the employee data from following locations in HappySignals:
A. Employees page in Identify section (Available on Feb 19 2026)
You can find employee data linked to Happiness in the “Employees” page. Here you can see which types of employees are the happiest and which groups struggle the most with your services in each measurement area.
You can also select a relevant service as a filter and narrow the Employees view to show only employees who have given feedback about that service.
B. Employee data as filter in Experience view
You can select a relevant employee data value (for example "Frontline workers") as a filter in Experience view to see which services are causing Frontline workers most problems or delight.
C. Employee data as filter in Feedback view
You can filter down open text feedback and feedback summary according Employee data for example looking into what employees working 4-5 days a week remotely say.
D. Employee Overview under Home (Available on Feb 19 2026)
In the Employee Overview under Home, you can explore overall employee demographics. This view combines all employee data responses and helps you understand the overall preferences and behaviours of employees across your organisation. Read more about Employee Overview page
E. Employee data selectable in Hotspots view
You are able to select employee data as basis for your hotspots analysis.
