Which employee data questions should I ask?
We recommend not to ask all available employee data questions immediately, but to select a few relevant ones based on what areas of IT you are currently measuring or planning to measure.
Here is our recommendation on which questions to choose per IT measurement area:
Overall IT - measurement area
Most relevant questions: Role category, Frequency of external customer work, Share of remote work, Work time spent on computer
Potentially useful questions: Supervisory role, Adopting new tools
Incidents - measurement area
Most relevant questions: Role category, Frequency of external customer work, Problem-solving behaviour, IT skills
Potentially useful questions: Supervisory role, Variability of work
(Note! When you measure incidents and choose to ask the IT Skills or Problem-solving behaviour question, both questions are shown to employees by default. A combination of these two questions creates separate IT Support Profiles which you can utilise, especially when developing ticket-based service experiences.)
Requests - measurement area
Most relevant questions: Role category, IT skills, Adopting new tools
Potentially useful questions: Problem-solving behaviour, Frequency of external customer work, Supervisory role
Laptops and desktops - measurement area
Most relevant questions: IT skills, Adopting new tools, Work time spent on the computer, Share of remote work
Potentially useful questions: Role category, Frequency of external customer work
Work phones - measurement area
Most relevant questions: Role category, Frequency of external customer work, Share of remote work
Potentially useful questions: Adopting new tools, IT skills
Applications
Most relevant questions: Role category, Adopting new tools, Work time spent on computer, Share of remote work, IT skills
Potentially useful questions: Frequency of external customer work
AI Tools
Most relevant questions: AI skills, Influence of AI, AI usage, Attitude towards AI
Potentially useful questions: IT skills, Adopting new tools
Remote work
Most relevant questions: Role category, Share of remote work, Work time spent on the computer
Potentially useful questions: IT skills, Problem-solving behaviour
Office environment
Most relevant questions: Work time spent on the computer, Share of remote work, IT skills
Potentially useful questions: Problem-solving behaviour, Adopting new tools
Collaboration with IT
Most relevant questions: Role category, Frequency of external customer work, Work time spent on the computer, Share of remote work
Potentially useful questions: Adopting new tools, IT skills
Portal experience
Most relevant questions: IT skills, Problem-solving behaviour, Adopting new tools
Potentially useful questions: Frequency of external customer work, Role category, AI skills
Here is our recommendation on which questions to choose for other Service areas (such as HR, Finance, etc):
Most relevant questions: Role category, Supervisory role, IT skills, Problem-solving behaviour
Potentially useful questions: Adopting new tools, Frequency of external customer work