We review Experience Indicators twice a year and only update them after a thorough process involving data analysis, customer feedback, and user testing.
How we update Experience Indicators
Experience Indicators are a list of possible reasons behind a good or bad experience. Employees can select these when giving feedback through our surveys.
We review and update these indicators twice a year to ensure they stay relevant. Our process includes:
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Analyzing the latest benchmark data and open feedback to identify emerging themes.
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Reviewing how existing indicators are used, and whether some have become less meaningful.
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Collecting and considering customer feedback and change requests.
All suggestions go through a review process, and we test changes with stakeholders and end users before releasing them to production.
This helps us keep the list meaningful, up-to-date, and reflective of real employee experiences.