Scheduling surveys, smarter audience targeting, Microsoft Teams setup available and other changes – update today to use them all!
Schedule Surveys Globally, Locally
You can now schedule surveys to be delivered at the same local time across all time zones. For example, set surveys to go out at 9:00 AM in every region — ensuring timely and relevant delivery, no matter where your users are.
Smarter Target Audience Selection
Introducing a new way to define survey audiences with greater flexibility.
You can now create audience segments based on:
- Devices users are using
- Past interactions in the system
- This makes it easier to send the right surveys to the right people
Simplified Application Mapping
A new model for managing application-related surveys brings:
- Easier use of application names directly in delivery channel messages
- A new survey vocabulary model that lets you connect your internal app/service structure with what’s shown in surveys
New Survey Channel Out-of-the-Box
Surveys via Microsoft Teams are now available for setup directly in the HappySignals Proactive IT Experience application – no additional integrations required.
New Survey Type: AI Tools
We’ve added a new survey type for the new AI Tools measurement area (coming soon), working just like existing application-specific surveys.
Note: Survey form availability on the platform is coming soon.
Faster Survey Processing
Survey processing is now more efficient, with:
- Faster delivery speeds
- Reduced memory usage on your ServiceNow instance
Built-In Protection for Cloned Instances
To safeguard your data, we’ve added automatic protection to prevent non-production ServiceNow instances from sending pre-responses to the HappySignals production environment.
Other Improvements
- Updated application menu structure for better navigation
- Improved multi-channel delivery support by storing survey context within each survey record
Update your app today with this Update Guide.