Service Experience 1.3.2 for ServiceNow Release Notes 2020-07-23

Changes to Overall Scores widget:

1) Added a direct link that opens a new tab with feedback that are used for calculations.

This will help to verify the calculations if in doubt.

2) Added a tooltip to “Show Details” that says “To HappySignals Portal”.

3) Fixed calculations so that the time calculations are now correct.

- calculated from last 7 days (‘sys_created_on','>=', gs.daysAgoStart(7)), in case of prev week the calculation is done from 14 days ago until gs.daysAgoStart(7)

- only takes feedback in to account where the lost time is not zero or null or empty string.

Other:

Refactoring of transform scripts to be according to ServiceNow best practices.