How to update your HappySignals applications in ServiceNow

Updating the HappySignals applications in your ServiceNow instance is easy and simple by following the step by step guide.

Update steps:

  1. Check Release Notes for the application you are about to update:
  2. Always update your sub production instances first and only then proceed to update your production instance.
  3. In your SN instance navigate to System Applications > All Available Applications > Installed. Find the application(s) you want to update and click the "Update" button.

  4. Let the update run through, this usually takes a minute or two. 
  5. Make sure that scheduled jobs within the application are active as these can get set inactive during the update process.
  6. Check that the new functionalities and fixes are working as described in the update release notes. 
  7. Run your test cases to make sure that the whole process is working correctly and correct data is shown in the HappySignals Experience Management portal.
    1. Example test cases for Service Experience can be found here:

With any issues please contact our support:

Once you have run your test case and verified that everything is working you are done with the update.