These instructions applies to all our applications from ServiceNow Store.
Updating your Happy ServiceNow application is fair easy and simple. Follow the steps below:
- Check Release Notes from that application you are about to update: https://support.happysignals.com/technical#release-notes
- Update first your development / test instance
- Navigate to in your SN instance to System Applications > All Available Applications > Installed. Then locate the application you want to update and click "Update" button
- After update check that new functionalities and fixes are working as described in Release notes.
- Then run your test cases to make sure that the whole process is working correctly and correct data is shown in Analytics portal. Example test cases for Service Experience can be found here: https://support.happysignals.com/testing
- With any issues please contact our support: email@example.com