This guide describes the Cherwell functionality of the Happy Signals Integration. The intended audience is Agents and Managers in Cherwell.
HappySignals Employee Experience fully integrates to Cherwell with a 2-way API Integration. Survey workflow starts at Cherwell utilizing the resolve email notification. Survey answers are pulled back to Cherwell and inserted in data tables in HappySignals Feedback BusinessObject for further reporting and analysis. The Integration includes Dashboards for Agents / Managers & Admins including Integration settings and real-time follow-up on Agent specific and Overall Score statistics.
HappySignals Integration Solution for Cherwell is totally isolated from Cherwell workflows and only refers to data in the platform, i.e. user, customer and ticket related data.