Analytics Settings Help
Service Experience 1.3.2 for ServiceNow Release Notes 2020-07-23
A technical upgrade release.
Changes to Overall Scores widget:
1) Added a direct link that opens a new tab with feedback that are used for calculations.
This will help to verify the calculations if in doubt.
2) Added a tooltip to “Show Details” that says “To HappySignals Portal”.
3) Fixed calculations so that the time calculations are now correct.
- calculated from last 7 days (‘sys_created_on','>=', gs.daysAgoStart(7)), in case of prev week the calculation is done from 14 days ago until gs.daysAgoStart(7)
- only takes feedback in to account where the lost time is not zero or null or empty string.
Refactoring of transform scripts to be according to ServiceNow best practices.