Service Portal IT Experience for ServiceNow 1.2.1 – June 2025

In this patch release we are squashing bugs to make sure everything runs smoothly!

Release highlights

  • Fixed a issue where invalid field name in the data mapping configuration would cause errors to appear in the portal.
  • Fixed an issue where survey elements would show up to a user even though snooze period had been setup and the user had already answered to a survey.
  • Fixed an issue on the example implementation of HappyPortalCustomConfig scripted extension point where when using the built in helper function to collect data from dot-walked fields would not work.