HappySignals Release, September 2021

The short version of what is new in XMP 2.0

• Data model changed: The new model is divided into Service Areas and Measurement Areas. 
• IT at a glance on the Dashboard: All Measurement Areas and related graphs are now in one view on the Dashboard to get a full picture of IT at one glance.
• New visual style for Dashboard, Reports/Feedback/Benchmark main navigation, Filter bar, Ticket type selection, Timeframe selector and Edit Shortcut view.
• New Shortcut management: Shortcuts in navigation are now divided into public and private shortcuts, and the owner initials for the public shortcuts are shown. Find your own shortcuts more quickly and know who to talk to about a specific focus area.
• New pre-defined time frames: “This Month”, "Previous Month", "Last 30 days", "Last 60 days" and "Last 6 months" - based on statistics about the most used time frame selections.
• Time frame selector visible on all pages (Dashboard, Reports, Feedback, and Benchmarks), creating a more coherent user experience.
• Selected time frame does not revert to default when moving between Dashboard, Reports, Feedback, and Benchmarks.
• Built-in content cards with links to useful learning material now displayed on Dashboard.

Select highlights in this release

A completely new "Your IT at a glance" view 

This Dashboard view gives an at one glance view of how end-users feel about different services, making it easier than ever to share access to the platform to all relevant stakeholders, regardless of their technical understanding.

Having built the Dashboard as a great place to start, we also wanted to have built-in links to useful content that helps you to get started with, and understand more about, Human-Centric Experience Management. These content cards are displayed on the right. 

New data hierarchy: Service Areas contain Measurement Areas

The structure is as follows:

• Service Areas contain Measurement Areas
• The Measurement Areas each correspond to a Survey, which collect Responses from end-users

When navigating the updated HappySignals Dashboard and Reports, as long as you remember the new data hierarchy, the rest is very easy and logical.

 

Service Areas are selected from the menu in the top left. This menu selection was already  implemented last Spring, so it does not look very different at first glance. 

The main difference is the grouping of all Measurement Areas under their corresponding Service Area. IT Experience and Portal experience data has been moved under the Service Area called IT, and are no longer separate menu items.

 

The time frame selection now reflects the most commonly used time frames. Instead of the previous default of 7 days, the default is now 60 days.

Your selected time frame now remains even when you move between Dashboard, Reports, Feedback and Benchmarks pages.

 

 

 

 

 

 

 

 

Analysing Incidents and Requests together can be misleading. Hence, ticket type selection between Incidents and Requests has changed to show Incidents by default, instead of both ticket types together. 

The ticket type in focus is highlighted in pink, as below.

This selection works like other filters on the page: To view data on both Incidents and Requests, remove the filter by clicking the (pink) selected ticket type. When both ticket types are unselected (both white buttons, as below), no filtering is done by ticket type.

When no ticket type filter is selected, you will notice a subtle warning (as below): Analysing both ticket types together may convey an unreliable picture of Happiness and Productivity in ticket-based interactions.