Any solution and its benefits will start to fade from people's minds, if it is not continuously developed and nurtured.
We recommend that the Customer organizes quarterly meetings internally and with both ITSM tool provider and outsourced Service Desk provider. HappySignals Customer Happiness team is Happy to join these meetings. The goal of this meeting is to find ways to boost the employee experience, agenda can be something like this:
- Go through the current situation.
- Find areas of improvement.
- Put focus on changes needed and actions taken.